Hard Rock Hotel Cancun

$$$$||View on mapCancun, MexicoBoulevard Kukulcan Km 14.5 Hotel Zone, Cancun, Mexico|
7.8
Very good
|75 photos
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Rooms and Guests2 Guests, 1 room
Hard Rock Hotel Cancun
Boulevard Kukulcan Km 14.5 Hotel Zone, Cancun, Mexico·View on map
$$$$
Overall Score
Very good
7.8Very good
Highest Rated
Location8.9
Cleanliness8.5
Comfort8.5
Staff8.3
Lowest Rated
Free WiFi7.9
Value for money7.3
Who stays here
Families58%
Couples22%
Groups17%
Business2%

Overview

Overall Score
Very good
7.8Very good
Highest Rated
Location8.9
Cleanliness8.5
Comfort8.5
Staff8.3
Lowest Rated
Free WiFi7.9
Value for money7.3
Who stays here
Families58%
Couples22%
Groups17%
Business2%

5-star beachfront all-inclusive resort with a music-themed experience in Cancun's Hotel Zone

Amenities & Entertainment

Hard Rock Hotel Cancun offers three outdoor swimming pools including a lagoon-style pool with a kid-friendly area and an adults-only tub, plus a separate infinity pool overlooking the ocean. The hotel's Rock n' Roll Ballroom is the largest event venue in Cancun, and the guitar-shaped lobby memorabilia sets the stage for the exclusive Sound of Your Stay(R) program that lets guests borrow Fender guitars or turntables. On-site entertainment includes daily foam parties, live music performances, and a 24-hour room service menu with complimentary breakfast options.

Dining Options

Guests have access to six world-class restaurants serving Italian cuisine at Ciao, Japanese hibachi at Zen, steak and seafood at Toro, and fresh seafood at Isla, alongside the Frida buffet restaurant. Poolside brick-oven pizza, burgers, and daily grilled specialties are available for lunch, and a member-only snack bar serves fish tacos. The resort also has a coffee house on site called Cafetto and a pool bar with premium international spirits.

Rooms & Suites

Luxurious suites feature free WiFi, fully stocked minibars with premium beverages, and private balconies with ocean or lake views. Each room includes a hydro spa tub, and Rock Royalty suites on the third floor offer access to an adults-only pool and lounge area with a dedicated concierge. The hotel also provides 24-hour room service and complimentary in-room tablet for ordering food and services.

Family & Kids

The resort has dedicated kids' and teens' clubs with supervised activities, a children's playground, and an indoor play area along with a kids' outdoor play equipment. Entertainment staff organize water aerobics, foam parties, and evening shows including live performances and themed events. Family rooms and interconnected rooms are available, and the hotel provides babysitting and child services for an additional fee.

Wellness & Spa

The Rock Spa offers a full menu of body treatments including massages, facials, body wraps, and beauty services such as haircuts, manicures, and pedicures. The wellness facilities include a fitness center with yoga classes, a tennis court, and a golf course nearby. Guests can also use the spa's relaxation lounge, steam room, and three outdoor pools including a dedicated pool with a water slide.

  • Location: Beachfront in Cancun's Hotel Zone, 16 km from Cancun International Airport
  • Amenities: 3 outdoor pools, lagoon-style pool, infinity pool, adult-only tub, water slide
  • Dining: 6 world-class restaurants plus pool bars and coffee house
  • Entertainment: Foam parties, live music, Sound of Your Stay(R) guitar rental
  • Wellness: Rock Spa with massages, facials, fitness center, yoga, tennis court
  • Family: Kids' club, teens' club, playground, babysitting, family rooms

Licence number: 005-007-000198/2025

Good to know
Check-in/Check-out
from 15:00-23:59
until 12:00
Amenities
Wireless internet is available in the entire hotel for free.
Other information
Breakfast
All visitors are offered a buffet breakfast for a fee. 
Children & extra beds
There are no extra beds provided in a room. 
Pets
Pets are allowed on request.
Building
Year renovated:2012
Number of floors:12
Number of rooms:502
Former name
Cancun Palace
Price calendar
Check availability and prices for your dates now!

Rooms and availability

Deluxe Two-Bedroom Room
  • Max:
    2 persons
Deluxe Family Two-Bedroom Queen Room
  • Max:
    6 persons
  • Bed options:
    1 Queen-size bed2 Double beds
Deluxe Family Room
  • Max:
    2 persons
  • Bed options:
    2 Double beds or 1 King-size bed
Show 6 more room typesLess

Facilities

Main facilities

Wi-Fi
Parking

Valet parking

24-hour services

24-hour reception

24-hour security

Babysitting

Babysitting/Child services

Swimming pool

Infinity pool

Air conditioning
All inclusive
Facilities for kids

Game room

Children's play area

Children's pool

Kids club

Sports & Fitness

  • Fitness centre
  • Tennis court
  • Golf course
  • Billiard tables
  • Table tennis
  • Yoga class

Services

  • Paid airport shuttle
  • Valet parking
  • Pet amenities available
  • Room service
  • Housekeeping
  • Dry cleaning
  • Tours/Ticket assistance
  • Shops/Commercial services
  • Welcome drink

Dining

  • All inclusive
  • In-room breakfast
  • Restaurant
  • Poolside snack bar
  • Snack bar

Business

  • Meeting/ Banquet facilities

Children

  • Cots
  • Babysitting/Child services
  • Children's buffet
  • Children's pool
  • Water slides
  • Children's play area
  • Kids club
  • Game room

Facilities for people with disabilities

  • Toilet for disabled

Spa & Leisure

  • Infinity pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Karaoke
  • Live entertainment
  • Sun terrace
  • Garden area
  • Spa & wellness centre
  • Jacuzzi
  • Pedicure
  • Manicure
  • Waxing
  • Facial
  • Treatment room
  • Beauty treatment
  • Body wraps
  • Back massage
  • Full body massage
  • Pool with view
  • Shallow end
  • Make up services

Room view

  • Sea view
  • Ocean view
  • Lagoon view
  • With view

Room features

  • Air conditioning
  • Mini-bar
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock
Show all facilitiesHide facilities

Essential information about Hard Rock Hotel Cancun

💵 Lowest room price 154602 INR
📏 Distance to centre 11.1 km
✈️ Distance to airport 17.8 km
🧳 Nearest airport Cancun, CUN

Location

Boulevard Kukulcan Km 14.5 Hotel Zone, Cancun, Mexico
Address
The address has been copied.
Boulevard Kukulcan Km 14.5 Hotel Zone, Cancun, Mexico
Map view
Boulevard Kukulcan Km 14.5 Hotel Zone, Cancun, Mexico
  • City landmarks
  • Nearby
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Restaurant
Hard Rock Hotel
210 m
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Reviews of Hard Rock Hotel Cancun

The essence·from guest reviews·past 2 years

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One honest summary, pulled from every verified stay – no scrolling through hundreds of reviews.

Guests say: good, with trade-offs
rated 7+
4.3/ 5
847 reviews
7.8/ 10
512 reviews
4.6/ 5
3,170 reviews
7.8/ 10
788 reviews
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Rooms and Guests2 Guests, 1 room